| Contact
illuna-fashion.com |
| Online
Catalog: |
The
illuna-Fashion.com online store is open 24 hrs a day, 7 days a week at http://www.illuna-Fashion.com.
Please place your orders online using the secure shopping cart. Online shopping
is convenient and accurate and facilitates speedy delivery of your order.
We ship across the U.S and have 1000's of customers in all 50 states. |
| Customer
Service: |
store1\@illuna.com
Email is preferred for fastest response, usually within 48 hours. Please
refer to your order number or product. |
| Order
Line: |
(415)
673-5200 |
| Mailing
Address: |
Illuna-Fashion.com,
2269 Chestnut St #383, San Francisco California 94123 |
| Company
Info: |
About
Us |
| Ordering
Information |
| Payment
Methods: |
illuna-fashion.com
accepts Visa, MasterCard, American Express. All purchases are in U.S. Dollars.
|
| Payment
Submission: |
When
you shop at illuna-fashion.com, your credit card information is safe, secure,
and encrypted.
The shopping cart requires
the following information:
• Your name as it appears on the card
• Billing address
• Credit card number
• Credit card expiration date
If you get an error message after submitting your credit card information,
please double check to make sure that you entered the above information
correctly. If you still experience problems, call your card issuing bank
for details. |
| Shipping
Options: |
ALWAYS refer to Ship Schedule posted at the bottom of each product page
for latest shipping options.
For security purposes, signature upon delivery is required for orders over
$100; no exceptions. |
| Shipdate
Schedule: |
IMPORTANT:
ALWAYS refer to Ship Schedule. If we are unable to meet your Wear Date based
on the Ship Schedule, your order will be cancelled and you will not be charged.
|
| Tax
Info: |
Sales
tax is applicable to orders from residents of the state of California only.
|
| Store
Policies |
| Domestic
Orders: |
illuna-fashion.com
accepts orders from residents of the fifty (50) United States only. |
| Return
Policy: |
illuna-fashion.com
accepts returns as follows:
- Returns must be
postmarked within seven (7) days of receipt. Items returned after this
date are non-refundable.
- Returns must be
accompanied by original packaging material, including Return Authorization
Number, uncut tags, paperwork, and accessories. Items must unworn, unsoiled,
undamaged and unaltered with original hanging straps, tags still attached
and uncut, hangers, and protective covering where applicable. Items
washed, dry cleaned, or otherwise handled are not refundable. Items
returned in unacceptable physical condition are not refundable. Please
treat the returned item with the same care in which you received it.
- There is a restocking
fee of $30 for items priced up to $299.99.
- There is a restocking
fee of $60 for items priced at or over $300.00.
- Customer is responsible
for all shipping charges incurred for delivery and returns, including
rush shipping.
- Customer is responsible
for insuring the return against damage or loss.
- Refunds take up
to 30 days to process once the items are received by our returns department.
- Clearance items
are FINAL SALE and not returnable or exchangeable.
|
| Clearance
Policy: |
Clearance
items are drastically marked down due to low stock and to get new styles
into the catalog. Therefore, all clearance sales
are final - clearance items are not returnable or exchangeable.
Please order clearance items one size larger than needed so you can alter
for proper fit. |
| Exchange
Policy: |
Exchanges
are accepted for a different size in same style and color, no exceptions.
You must place your new order to qualify for an exchange on your previous
order. illuna-fashion.com accepts exchanges as follows:
- Exchanges must
be clearly marked as such and postmarked within seven (7) days of receipt.
- Exchanges must
be accompanied by original packaging material, including Return Authorization
Number, uncut tags, paperwork, and accessories. Items must unworn, unsoiled,
undamaged and unaltered with original hanging straps, tags still attached
and uncut, hangers, and protective covering where applicable. Items
washed, dry cleaned, or otherwise handled are not refundable. Items
returned in unacceptable physical condition are not refundable. Please
treat the returned item with the same care in which you received it.
- The restocking
fee is waived only if you re-order the same style and color in
a different size and return the first item. Otherwise, the item is treated
as a return and subject to standard return restocking fees.
- Customer is responsible
for all shipping charges incurred for delivery and exchanges, including
rush shipping.
- Customer is responsible
for insuring the exchange against damage or loss.
- Refunds take up
to 30 days to process once the items are received by our returns department.
- Clearance items
are FINAL SALE and not returnable or exchangeable.
|
| Delivery
Address Changes: |
Customer
is responsible for all fees associated with shipping delivery address changes
after the item has shipped. The carrier will charge us the change fee and
we will charge your credit card in turn. Please make sure your shipping
address is correct when you place your order. |
| Safe
& Secure Online Ordering: |
Our Secure
Servers are hosted with Yahoo! Shopping, with secure socket layer (SSL)
software that is the industry standard and among the best software available
today for secure commerce transactions. It encrypts all of your personal
information including credit card number, name, and address, so that it
cannot be read as the information travels over the Internet. Remember,
when you shop at illuna-fashion.com, your credit card information is safe,
secure, and encrypted. |
